Should you experience any issues with video playback using your establishment’s back-of-house Wi-Fi network, this could be due to the following:
Your establishment’s bandwidth does not meet the minimum requirements for smooth streaming of the Lobster Ink video content (set at 4Mbps downstream).
ACTION: Check that the computer and Internet settings at your establishment meet the minimum requirements. To assess and analyse your establishment’s bandwidth capabilities, you can use www.speedtest.net. Should you meet the requirements and still be experiencing video playback issues, it is likely that the problem is one of the other options below.
Video Content is Being Limited
The video content from lobsterink.com is being limited at establishment level – i.e. settings on the establishment server are constraining the effective streaming of video content to the end user. Sometimes, network administrators try to preserve the bandwidth that is made available to guests and learners by limiting video streaming from websites which are not officially built into their system policy. This would mean that the system is constraining video downloads from lobsterink.com due to policies and parameters put in place by your network administrator, or the person or company who is responsible for your establishment's IT and Internet systems.
As a useful test, if you are on the establishment Wi-Fi, try to connect using a different Wi-Fi connection (perhaps a home connection) or even a mobile phone connection (e.g. 3G,4G or LTE) to see if this makes a difference. If the new connection improves the video playback, then it is very likely that the video streaming is being limited by a network policy.
ACTION: As this is a technical decision made by your network administrator, you will need to pass this request on to that person or company to add unlimited video streaming from lobsterink.com as part of your network policy. The list of FQDN settings provided herein should be provided to the network administrator, as they will use these settings to ensure that lobsterink.com can be accessed unrestricted by learners.
If neither of the previous two issues are constraints, it is likely that the challenges you are facing may be limited to the particular computer or browser that you are using. Sometimes, particular computers or Internet browsers have issues that make it difficult to use modern websites or video formats effectively.
ACTION: Please test the video playback or use of the Lobster Ink platform on a different computer and Internet browser to see if you can reproduce the problems. If using a different computer does solve the issue, it is highly likely that the computer or browser you were using previously is the cause of the issue. Please use an alternative computer or browser, or take the problematic computer to an expert who can diagnose the problem and solve it effectively.
Additional support can be found at support.lobsterink.com
Should any problem persist, please feel free to contact us at [email protected]