It is important to keep the accounts of your learners "clean" to ensure the data generated for any reports is accurate.
Step 1: Start off by logging in to the admin portal home page.
Step 2: On your Admin Portal, select the ‘Learners’ tab.
Step 3: Click on the ‘Disable Learners’ tab.
Step 4: Locate the learner in the learner list and select their name.
Step 5: Click ‘Disable’.
Step 6: Click ‘Confirm’. This will disable the Learner’s profile immediately. Should you wish to reactivate the Learner’s profile, please contact firstname.lastname@example.org.