How do I reset a user’s password?

  • Updated

Step 1: Navigate to the MANAGE tab and click MANAGE LEARNERS.

Screenshot_2023-06-01_at_22.35.40.png

Step 2: Search for the user who requires a new password and click VIEW LEARNER DETAILS.

Screenshot_2023-06-01_at_22.38.18.png

Step 3: Select the vertical ellipsis (three dots) and click RESET LEARNER PASSWORD.

Screenshot_2023-06-01_at_22.40.12.png

Step 4: Click CREATE PASSWORD. 

Screenshot_2023-06-01_at_22.42.19.png

Step 5: To share the temporary password with the user, managers can either COPY PASSWORD or EMAIL PASSWORD. The password is unique per user.

Screenshot_2023-06-01_at_22.43.27.png

Was this article helpful?

/