As a result of digital security compliance requirements, the Reset Password option is only available to learners' accounts that do not have an email address linked to their profile.
How do you know if an account does not have a confirmed email address?
The option to reset a learner's password will be available for a manager on the Learner Details page.
How do you know if an account has been linked to an email address?
The option to reset a learner's password will not be available on the Learner Details page.
Learners with an email address linked to their account can reset their own password at any time. To assist them, the "How to reset your password" help article provides clear, step-by-step instructions.
If a learner forgets which email address is linked to their account, the Manager can verify this on the Learner Details page, as shown above.