Frequently Asked Questions

• Why can't I see any learning content when I've signed up?
• Why am I getting a blank page when I log in?
• Why am I getting a 'Server Error' when I try to log in?
• Why can't I reset my password?
• Can I edit my name on the workspace?

• Why can't I download a certificate after completing my course?
• Why has my Learning Path not been moved to Achievements?
• Why am I only able to see a few courses? 

• Why have I lost my manager permissions after adding new learners?
• Can I manage more than one learner group?
• Why are my learners' completions not reflected in the report?