Why can't I reset my password?

  • Updated

Q: Why can't I reset my password?

A: If you have not added or confirmed your email address, you will not be able to reset your password.

On you next login attempt, you will be prompted to add an email address. dont_get_locked_out.png

You will receive a verification email, to confirm your email address.

Once your email address has been confirmed, you will be able to reset your own password by following the steps outlined in the support article How to reset your password?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To reset your password without having an email address linked, you will have to contact your manager to provide you with a temporary password which you will be able to reset once you log in to the workspace again. 

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