(Only applicable if no email address is linked to user's account)
Step 1: Navigate to the MANAGE tab and click MANAGE LEARNERS
Step 2: Search for the user who requires a new password and click VIEW LEARNER DETAILS
Step 3: Select the vertical ellipsis (three dots) and click RESET LEARNER PASSWORD
Step 4: Click CREATE PASSWORD.
Step 5: To share the temporary password with the user, managers can either COPY PASSWORD or EMAIL PASSWORD. The password is unique per user.